We have taken annual cruises for the past 10 years and noticed a marked disintegration in the level of service. Of all of the cruises we have taken. most have been on Carnival and this was a repeat visit on this particular ship. The biggest surprise was having to ask for an ice bucket for the room. We had paid for a higher level balcony category so we expected a higher level of service. Nope, the only thing we noticed were more "freebies" of bathroom toiletries which we never use anyway.
Dining Room: Food was mediocre at best. To have standards such as fried chicken and hamburgers for dinner? Come on, that is Lido deck food. There was no enthusiasm with the nightly waiter shows. My husband getting up an dancing along to Gangam created more of a stir.
Shows: Only had shows 3 nights. One night was a Newlywed type of game. Most people opted for the Karaoke contests. These totally eclipsed the choreographed shows.
Cabin 1009 cannot use the balcony light as supposedly it interferes with the navigation of the ship. I think this is one very important detail that needs to be disclosed very prominently.