We (family of 4) took the 7 Night Western Caribbean cruise on board RCI's famous ship "Allure of Seas " on 12/16. We caught a RED flights but very excited to be on board the ship on 12/16. But by Evening, as we were not seeing our 2 Checked In Bags, our excitement was turning into frustrations with not having clothes for Evening dinner and nothing to sleep in. We had to skip Evening dinner at main dining room and instead settle down with some quick bites.

After enquiring with Stateroom Attendant latter in afternoon, we were told that Bags will be delivered by 7.00 pm. But when they were not there at 7.00 pm we were then directed to Security on Deck 2 and then to Guest Services. On our first day we spend minimum of 2-3 hours being in line for Guest services, shuttling with security and Stateroom supervisor, etc to see what happened to our Bags. At around 09.00 pm were told that they could not locate our Bags and we need to file Lost Bar Report and they then have 24 hours ETA to track those. After 24 hours (next day) they still had no clue on where our Bags were and even today (12/26) they still have no clue on where our bags are.

RCI provided some support with Laundry coupons/shipboard but on first Laundry they lost my Husband T-shirt and lost of 2 dresses , though they found it after a day but we were scared to provide them with our remaining clothes for laundry because we only had 2 pairs of clothing and they did not have basic needs (under garments, etc) not available on shops onboard. All these 7 days on ship we had to survive with a pair of undergarments washing them and using them. RCI provided some onboard credit but shops onboard have limited choices and so were expensive that we could only buy 2-3 pieces of clothing with the Credit they offered. That too there was nothing available on those shops onboard for my 7 year old daughter, so she has to manage with 2 dressed that we managed to put in our carry on. Read more