Beautiful ship; understaffed: Eurodam Cruise Review by TXCruiser10

Eurodam 4
Member Since 2011
48 Forum Posts

Overall Member Rating

Beautiful ship; understaffed

Sail Date: December 2012
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
The embarkation process was smooth and we were able to board fairly quickly. We had booked a veranda and the room was ready soon after we ate lunch. As usual the cabin stewards introduced themselves and were quite friendly and helpful. Dinner that night was a the Lido which was fine. The next day was the first day at sea and the first formal night. We began getting the feeling that the waitstaff/servers were understaffed because it seemed to take an awful long time to get anything--pizza, a soda, a cocktail, etc. But formal night brought it to head--the line for those who had no reservations was terrible. We waited in line for about 40 minutes only to be told they had no table and they gave us beeper and said they would have something in 30 minutes. A full 40 minutes later, we inquired again and it seemed they had no record of our request and so they hastily sat us down. Service after that was almost non-existent for us and those around us. That was the experience we would More have at every dinner--long waits to get seated and even longer waits to order and be served. I have to stress that the staff were very friendly and they certainly were working hard but they just wasn't enough crew to handle everyone. We also dined at Canaletto, which we discovered now has a $10 cover and we also booked a night at the Pinnacle for Le Cirque night--the $39 cover person was NOT worth it. The ambiance is great, the service very good but the menu is very limited--just 2 appetizer choices and perhaps 4 or 5 entree choices and neither of us cared at all for the food. We've done Pinnacle before and Le Cirque before but were disappointed this time.

The thermal suites in the spa were AMAZING! The ship has an awesome hydro pool. We visited the thermal suites/hydro pool every single day. That was money ($199 for two for the week) well spent.The mood of the crowd seemed rather quiet and so many of the rooms seemed underutilized. Many nights we would visit the Northern Lights dance club and there was not a single person there. There was no DJ in the Crows Nest and no dancing at all. On the Nieuw Amsterdam, we recall watching Sunday NFL games in the Queen's Lounge in front of a big screen. This time, the games were shown only at the Sports bar on small TV's and nothing was going on in the Queen's Lounge. We just got the feeling that most rooms were not being utilized to their full potential. Shopping seemed non-existent as the selection and scale of shops was far less than what we had experienced before. Also, our favorite bar, Mix was no where to be found on the Eurodam. The number and variety of activities throughout the day and evening also seemed sparse. Frankly, it was a bit boring compared to the other HAL cruises we've been on. Finally, the food was not that good in the main dining room and we were just really disappointed with it. I have to say that although the spa and great were great and the ship was beautiful, it was a dull cruise. Less

Published 12/29/12

Cabin review: VA8165 Deluxe Ocean-View Verandah Stateroom

Great balcony and not far from elevators. Ship movements were exaggerated but I think that is because we were on Deck 8. The Lido is right about the cabin and everyday there was some rattling noise coming from upstairs that was quite loud. If we had stayed in the cabin more I am sure it would have been annoying.

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Port and Shore Excursions

Beautiful port as the ship docks right next to the beach. The beach is clean with lots of free lounge chairs. The water was a bit chilly but you got used to it. The duty free shops are nice and clean and right next to the beach. There is a huge pool right next to Margaritaville and many passengers just claimed a lounge chair and hung out by the pool there.
Read 1705 Grand Turk Reviews

Beautiful island and beach but tendering seemed to take such a long time--again not enough staff. The beach is beautiful and really there is no need to rent the little houses they have there. You don't need much more than your towel and chaise lounge. The water was COLD and never really warmed up. The BBQ lunch, although a nice touch, was chaotic and they seemed to run out of food.

We felt all the excursions were a little over-priced and since there is a trolley stop right next to where the ship docks, we decided to it since it was free. We rode all over the Old Town and it even stopped at both forts--San Cristobel and El Morro. We spent a couple hours at El Morro and had a great time.
Read 2979 San Juan Reviews


We sailed on Castaway Girl. The catamaran is nice and the crew friendly. The water was clear and warm. Nice excursion if you want to snorkel. The port shops are nice and clean but you need to pay $3 to get a taxi to downtown. Shopping in St. Thomas is VERY expensive and we should have done more shopping in Grand Turk or San Juan since similar items were less expensive there.

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Member Since 2011
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