I believe the biggest problem with this sailing is although they are newly back in South Florida port, they still think they are sailing out of South Hampton. OMG, even one of the debarkation screen instructions yesterday showed, "when disembarking out of South Hampton." Really?? Get it together IOS. Seriously though, I've had many cruise director staff sailing out of U.S. ports that was from the U.K., and loved them but they knew Americans pretty well, didn't use lingo we totally didn't understand as much as this staff did. From overdoing it with British trivia (including naming U.K. TV shows) to verbiage during other activities, to the RCI brochures all in British Pounds, to as I said, signs regarding south Hampton - it went on and on like this and frankly I just don't know if they realize this, but many of our fellow cruisemates said the same thing. Unfortunately they also were unable to answer simple questions regarding the Caribbean ports or areas we were passing, even the managers.
We had a junior suite with the bumped out balcony, absolutely lovely, however, on Day 2, we received a note they would be cleaning the balcony so to please take in any personal items and keep drapes closed. Advice taken. They had all the dividers opens most of the day, but they didn't clean but rather varnished the railings and they left wet paint signs, but it remained sticky the entire time so we weren't able to lean on the rail at all, especially Day 2 & 3. Also, the varnish ran down the entire balcony glass - looked horrid, very sloppy. Then Day 4 we receive the same note about cleaning. So again, dividers opened all day, cleaning did take place that day. So basically we weren't able to enjoy our balcony for most of the trip. You think they would spread the days apart or only inconvenience us for part and the other side of the ship or deck on others.
We had lovely Christmas decorations on our door which were stolen. We met two others who had their decorations stolen the same night (we were all on different decks). Also stolen one night was everyone's do not disturb signs in our area (the stateroom attendant was clearly unhappy with this). This was also our first cruise, where we all received a letter asking us to check our rooms, that someone did NOT receive their luggage. I think this a polite way to ask someone who took luggage not belonging to them to return it.