Embarkation process in Port Everglades (Ft. Lauderdale)...

We are a family of four... two adults and two children ages 2 and 6

After passing through security and registration we were directed to two escalators... Which went to to a second level, to the left and to the right. We noticed the signs for the right side for "Suite Guests..." Since we booked an Aquatheater Suite, without trying to flash our Gold Seapass card we picked the appropriate side escalator to the "Suite Guest Lounge". We were stopped by a customer service representative and told "Children are not allowed in the lounge"... Really???? The debate begins... I inform the woman that we paid the same price for our children that would be charged for an adult, why would you exclude children? Her reply was that "she doesnt make the rules"... We proceeded to the lounge regardless, I didnt pay $10,000 for a cabin to be told within first 15 minutes of checking in that our children were excluded and not welcome. Read more