We were eagerly looking forward to this cruise, which we had booked in February. My partner was visiting Europe for the first time so it was even more exciting for him. We had heard about the norovirus the week before, so we knew there would be delays in boarding. It was actually quite a long delay, and quite a few people boarded before us which I thought was unacceptable considering we had a suite. This is why you pay the higher prices to be afforded the little luxuries, like pre boarding on an aircraft for business or first class passengers. When we finally did board which was after waiting for 3 hours, the rooms were not yet ready due to the sanitizing process. Understandable. However finding a lounge to sit in, and have a coffee, or tea was impossible. We ended up outside (10 degrees) plus wind chill, with our cup of tea from the seaside grill.

We got into our cabins at 430 which was great. Our was well appointed, and spacious. We had a sky suite on deck 6 midship. The room was clean. the closet was a walk in, which was great for two people, and the bathroom had a tub with a window overlooking the room with views of the ocean. It had its own privacy blind. very spacious.

We found the ship to be very clean, needing a bit of updating but not bad at all. Our select dining experience was good. Easy to get a table. Dining room service was a bit slow, and not attentive with the exception of one of the Sommeliers named Elvis (nick name). He was excellent. We ate lunch once, and it was truly disgusting. The service was equally poor so we never went back to san marco except for dinner. We tried the two specially restaurants and ocean liners was truly amazing. Great service and excellent food! Tuscan grill was good as well in terms of service and food quality. We had a crepe at the bistro on 5 once which was also delicious. Our room butler, Ikatut was amazing. Always available and very helpful. Oliver our housekeeping did a great job everyday, and were were very impressed with the service from all of them. Read more