Firstly, the boarding procedure in Dubai was pathetic. We arrived early on day of boarding and being in a Concierge cabin expected prompt handling. The check in took over two hours standing for the understaffed to process us on to the ship.
Passports were collected and we were told that we would get them a bit later !.
Almost 5 hours after entering our cabin and still no luggage. Calls to the Guest relations desk proved futile-no clear explanation or answers.