Ryndam (Retired) Review

4.0 / 5.0
0 reviews

DISAPPOINTING

Review for the Western Caribbean Cruise on Ryndam (Retired)
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sailorskip
10+ Cruises • Age 70s

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Additional details

Sail Date: Nov 2012
Cabin: Spa Verandah Suite

Living in Florida, we cruise a lot. And mostly on the mass market lines. For this cruise, we decided to return to Holland America after a number of years. We've always appreciated their low key atmosphere, gracious service and better cuisine. Based on our expectations, we were disappointed with this cruise.

EMBARKATION

The ship was coming off of one week in the yard. When we arrived at the terminal, we were given notice that embarkation would not begin until 2 PM. The notice said we were told about this in an e-mail over a month prior to sailing. This was news to us. Having several hours to kill, and living nearby, we went home. I went on the web and looked. What we had received was a notice of unspecified change referencing a web link. Going to the web link, one had to look long and hard to find the reference to delayed embarkation. To me, better customer service would have been to send a simple e-mail - and a reminder closer to sailing.

Cabin Review

Spa Verandah Suite

Cabin BQ

Convenient location. Great balcony. Tired interior furnishings.

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