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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1342 reviews
10 Awards

READ THE SMALL PRINT - CUNARD A FIRM WITH FEW MORALS

Review for Queen Mary 2 (QM2) to Nowhere
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Flightpictorials
2-5 Cruises • Age 70s

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Sail Date: Jan 2012
Cabin:

What other company design all their contracts so that THEY can break them at will and be so unforgiving when unfortunate circumstances occur to their customers.

This was a round the world cruise of 106 nights on two liners QE and QM2 and booked 18 months before departure at a cost of 20,000+to include 7 day stay in Sydney ,all gratuities ,"round the world" dinners in Sydney and Dubai and on board spend and various other RTW goodies.

Unfortunately I was sick 7 months before embarkation and did not get fit to travel until a day before embarkation date. Had to cancel first part due to the illness but advised Cunard and agent that I wanted to pick up the cruise ASAP hopefully New York. Got doctors clearance and approached agent (ROL). No problem but Cunard want full payment again!!!. I couldn't believe that this could be so and took to contact them myself, and it was this that should have sounded warning bells about Cunards attitudes, but to cut a long story short I managed after many calls to get them, or rather Amy, the only Cunard employee who had any resemblance of customer service about her, to re-instate the second half, Sydney home, and I paid for first half again on QE to Sydney from San Francisco. Swallow hard and get under way with the aim to enjoy ourselves and forget it.

Cabin Review

20 Helpful Votes

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