What other company design all their contracts so that THEY can break them at will and be so unforgiving when unfortunate circumstances occur to their customers.
This was a round the world cruise of 106 nights on two liners QE and QM2 and booked 18 months before departure at a cost of 20,000+to include 7 day stay in Sydney ,all gratuities ,"round the world" dinners in Sydney and Dubai and on board spend and various other RTW goodies.
Unfortunately I was sick 7 months before embarkation and did not get fit to travel until a day before embarkation date. Had to cancel first part due to the illness but advised Cunard and agent that I wanted to pick up the cruise ASAP hopefully New York. Got doctors clearance and approached agent (ROL). No problem but Cunard want full payment again!!!. I couldn't believe that this could be so and took to contact them myself, and it was this that should have sounded warning bells about Cunards attitudes, but to cut a long story short I managed after many calls to get them, or rather Amy, the only Cunard employee who had any resemblance of customer service about her, to re-instate the second half, Sydney home, and I paid for first half again on QE to Sydney from San Francisco. Swallow hard and get under way with the aim to enjoy ourselves and forget it.