Grandeur of the Seas Review

Horrible Experience on the Grandeur

Review for the Panama Canal & Central America Cruise on Grandeur of the Seas
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6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2012
Cabin: Junior Suite

Another couple, my husband and I initially enjoyed a one day cruise (for Travel agents) which was satisfactory, one day prior to an adjoining cruise. We had decided to purchase an immediate next day cruise on the same ship (a day following the travel agents cruise) We were able to remain onboard for a three day (one way cruise) to Colon, Panama. We had not experienced any problems during the one day cruise; perhaps, it was because Royal Caribbean were doing their best to impress the Travel agents from the dining experience to entertainment (which was flown in for one night).

First I want to mention that all four of us that traveled together were all seniors (well over the age of 60)

Problems began when we remained on board, and we actually watched our luggage being removed from the Pursers desk (area) on the same luggage rack at 10 am enroute of immediate delivery to our rooms (3 decks up). However, my husband and our friends (whose suite was next to ours) was delivered within 15 minutes. My luggage was not found for over 11 hours. The pursers desk staff continually out and out lied to us that my luggage was being delivered to my room within moments to even lying that they had just spoken with housekeeping to locate the luggage. Finally, after numerous inquiries about the luggage, a supervisor became involved; only after his involvement was there really a search for my luggage. We assumed that it probably was delivered to an incorrect room, but eventually it was located and delivered (with no apologies) 11 hours later.

Cabin Review

Junior Suite

Cabin JS

Toliet frequently did not flush! Occasional stench in the room.

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