After waiting ten months for this cruise, and after reading numerous reviews, comments, etc regarding Crystal, I started feeling that my very high expectations couldn't possibly be met. Well, I was wrong! Please allow me to explain:
1. Embarkation and disembarkation were the quickest and smoothest I've ever experienced. The Crystal team realizes how important first impressions are, and they did a good job of starting off right.
2. Service on this cruise was beyond belief. By the second or third day everyone from the waiters to the bartenders to the maitre d'hotel greeted me by name, and always with a smile. How do they do it? Whenever I asked for anything, whether it was a drink in the bar, a second appetizer at dinner or some assistance in the library or gym, my "thank you" usually elicited a "my pleasure" or similar response from the friendly staff. Because Crystal recently went to an all-inclusive format, I had needlessly worried that service might suffer. Although this was my first Crystal cruise, I can't imagine that it could ever have been any better than what I experienced.