We just returned yesterday from an eight night trip on the CELEBRITY ECLIPSE. The ship is touted as a 5.5 star vessel with excellent service and food. Sadly, this was not the case at all. My wife and I are experienced cruisers, having been on more than 20 different ships many times. This is our first negative review.

Check-in and boarding were fine, though we had to find our own way to our cabin with almost no ship people to guide us, and it is a very big ship. Elevator service was bad at the start and got worse as the days went on. The waits were interminable. We took the steps many times rather than wait, but since that is a bit difficult for us at times, we were forced to wait. The system for controlling the elevators seemed to be out of order since the wait time was much more than we have ever experienced on any ship.

Our cabin was fine with a small but adequate balcony, and a cramped, but acceptable bathroom with a shower. There was decent shelf space in the bathroom, and the closet was small but acceptable for a short cruise. It would be difficult to go for longer than eight days with the closets and drawers in the room. The bed was comfortable. The cabin staff was pleasant, and did their work very well. Read more