We have just arrived home from our cruise on the Voyager of the Seas from Singapore to Fremantle.
In Singapore, the organisation was terrible, it was bedlam waiting time was three hours to get through immigration then another one and a half hours to get through customs because of the length of the queues and poor organisation.
Voyager of the Seas staff (RC) directed passengers for decks 7,8 and 9 to queue for immigration at one desk in readiness for clearance. The passengers stood in this queue for an hour before the immigration desk opened. By the time the desk opened the queue had grown to about 600 people. Many who joined this queue were not supposed to be there, but the staff were so badly organised they didn't make any effort to advise those for all other decks that they would be queuing at the other desk which was at the time being used by another cruise line. When the queue for 7,8, 9 started moving the staff then came along with immigration forms that needed to be filled in and started handing them to people, asking them to: "Please fill this in before you get to the desk". That was inconvenient, finding a pen and trying to fill in a form while slowly walking along. The people from all other decks who realised that this queue wasn't for them were still wandering around or sitting waiting for direction as to what they should do. They had no knowledge of the forms that needed to be filled in until they started queuing at the other desk, only then did RC staff start handing these forms to them.