Second time aboard the Dream: Disney Dream Cruise Review by coldflame
Overall Member Rating
Second time aboard the Dream
Embarkation: Port Canaveral (Orlando)
First, I'll briefly tell you about the niceties that we got to enjoy this go-around:
1. The gym, although not super big, it has a fantastic ambiance and a good number of exercise machines as well as free weights. The huge window panes gives spell-binding views of ports or the beautiful sea as you cruise along. Free lemon-water and soothing (but not boring) background music definitely a plus.
2. The adult-only are in the topmost deck was a neat place to chill with the wife without being overwhelmed with the onslaught of kids aboard (heck, even as a break from our own).
Lastly, I'll briefly describe the More not-so-good experiences we had:
1. The house-keeping was horrendously slow (at least when compared with our first trip on this ship). The last two days we got barely any house-keeping at all, because no matter how long we stayed out and about invariably the house-keeper had barely just started doing our stateroom when we came back. So we would leave again to stay out of the way and come back an hour later only to find out that she hadn't made all that much progress. We spoke to her directly (and in nice terms) instead of guest services (since we are aware that Disney Cruise has pretty much zero-tolerance with customer complaints) and she told us that she would make sure our stateroom would be ready when we came back from supper. Nope, it never happened. So, we had to leave her a nastygram in the rating feedback card (which I also heard is taken very seriously by DCL).
2. This time around we chose first seating. That was a HUGE mistake. All restaurants were packed to the brim and the service staff looked completely over-extended and over their heads. They, however, did an amazing job in making us feel welcome and well serviced. They were very caring and accommodating, in spite of the circumstances. The corollary to that is that the late theater function, was also unbearably packed. There were long lines to get in the theater as early as 45 minutes before the show (~15 minutes before they opened the doors). But, lesson learned: next time we'll do the second seating option which has more acceptable crowds in both the restaurants and the theater show, even if it means struggling to keep our kids awake. Less
Cabin review: 5B
Most awesome customer service,...
WHAT HAS HAPPENED TO THE DISNE...
A good cruise BUT go on others...