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Enchantment of the Seas Review

4.0 / 5.0
Editor Rating
1924 reviews
4 Awards

Got off cause I couldn't stand it.

Review for Enchantment of the Seas to Bermuda
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2-5 Cruises • Age 50s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2012
Cabin: Superior Ocean View Stateroom with Balcony
Traveled with children

Went on a 7 day cruise out of Baltimore to Bermuda. The trip progressively got worse to the point we finally got off in Bermuda and flew home. Started with cold hot dogs and burgers with 40+ mile per hour winds on the top deck. The buns were hard on the edges and you could hit them against the table top like a hockey puck. Went to arcade with nine year old to play video games at $2 per game. After spending about $200 decided that was enough. Activity club for kids was ok, but nothing to rave about. Forgot son's bathing suit. No bathing suits for children in gift shop. None for women either, so if you forget a suit, you're pretty much screwed. Food overall was pretty poor. Worst part was the logistics of food service. Limited locations for food at differing times of the day and night. Would have to travel all the way to the 9th deck to get food at night. Limited beverage availability always. Always felt like we were in the way of the staff who were quite rude, always refilling the coffee machines and hovering around, and in our way. For some reason, they were handing out cups already filled with ice. Fresh squeezed orange juice onboard that you had to pay for. Really?!?!? The orange juice that you didn't pay for was watered down. Late night room service between 12 and 5 a.m was an up charge, plus gratuity. Really?!?!?!? Casino layout sucked as well. Crammed in the middle of the boat and very small. Not friendly for non gamblers. Gathered in the Bolero to watch Ravens Cowboys and endured several technical signal difficulties. Wanted a coffee drink at the bars. Get this, no coffee behind the bar. Really?!?!?!? Went to gift shop to get wife a gift. Bought a ring and was told to return for certificate. Returned next day and no one was even in the jewelry store to assist. Stood around for 15-20 minutes no one ever came in or offered to assist. The gift shops sucked as well. Selling Nautica watches and Citizen watches. Very limited selection of jewelry. Nothing high end, which was just shocking. No Rolex, Tag Heuer, etc. The best it got was Tissot. Never did get the certificate, as the shops closed when in port. Room was ok but nothing great. The last straw was finding my son wrapped up in a blanket with blood stains, fecal stains and urine and perhaps semen.

Booked flight on my smart phone for wife, myself and son to fly from Bermuda Hamilton airport to Baltimore. Went to guest services to advise I was disembarking in Bermuda. Advised I was simply done and wanted to get off, not to mention the fact that we were now turning around, after one day, due to hurricane approaching. No freakin way was I going to deal with 4 more days on the ocean on this ship. Then had to print itinerary for flight to give to guest services in the internet cafe and pay $35 for internet access to print flight details. Insult to injury.

Wife, who paid for trip, as a 10 year anniversary gift, took blood stained blanket down to guest services, asked for refund of the balance of what was paid for trip. They said no, bacause they said I had mentioned I wanted off the ship due to weather. Presently challenging charges with credit card company.

Cabin Review

Superior Ocean View Stateroom with Balcony

Cabin D2
1 Helpful Vote
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