Just returned from a 7-day Disney cruise out of Galveston, Texas. Ports visited were Cayman Islands, Costa Maya, and Cozumel. Our niece served a post-grad apprenticeship with Disney theme parks, and we were told of Disney's legendary customer service, but our experience on the cruise exceeded our expectations.
Boarding was very smooth, we arrived early, were in the 7th boarding group, and were aboard in plenty of time to visit the Topsider Buffet for lunch, where a huge pile of boiled shrimp, sandwiches, entrees, salads, and desserts awaited us. The buffet was one of the better buffets we've visited, breakfast was everything you'd want, except maybe eggs benedict, and you could get that in the dining room.
Our room with veranda was actually bigger than some hotel rooms we've stayed in. The bed was comfortable, not the best bed we ever slept on, but comfortable. The bathroom was split into 2 rooms, one with sink and bath/shower, one with toilet and sink, so the 2 of us always had a sink and a mirror we could use, and a place to put our personal stuff. There was room under the bed for empty bags and suit cases, a closet with hangers, and plenty of drawers. Our Disney rep. who processed our reservation did a great job placing us aft on the ship, away from elevators, and a short walk up or down a few flights of stairs to the buffet or the 3 restaurants.