After a 5:30 a.m wake-up and 2 flights from our Florida home to reach Quebec, the young lady from the visitors' bureau handing out apples to arriving tourists was a welcome sight. Security clearance at embarkation could have been better. I don't know that HAL had any control over the situation but it seemed that things could have moved a little faster. I didn't think the "priority embarkation" that is extended to suite passengers was anything special.
A few weeks before sailing, our agent called to offer us the penthouse suite for an upcharge. We decided to take it and enjoyed our time in this expansive suite. Even with all of the space, there were a few things I would like to see changed. The shower is some kind of small "beam me up, Scotty" capsule with jets everywhere, even when you don't want them. The bedside lights are very poor. To read, you had to turn on the bright overhead lights which wasn't conducive to sleeping for one's partner. Because of the port-heavy itinerary and iffy weather we could not use the extensive terrace as much as we would like. There was a Jacuzzi there which we never used. For a cruise in the tropics, the terrace would be great! Our stewards were pleasant and efficient. I swear they hid around the corner and the minute we left for breakfast they went in to clean because no matter how short our breakfast was, the room was made up for the day by the time we returned.
As suite guests, we used the Neptune Lounge frequently and the 2 young ladies there,Jersey and Katz, were always on hand and anxious to help. It was nice to have the lounge when you returned from an extended excursion and just needed a little bite to carry you over to dinner.