Badly Informed Service Desk: MSC Divina Cruise Review by TTT Traveler

MSC Divina 3
TTT Traveler
Member Since 2012

Overall Member Rating

Badly Informed Service Desk

Sail Date: September 2012
Destination: Europe - Eastern Mediterranean
Embarkation: Venice
The cruise was selected because of the schedule and specific ports of call. The main source of frustration was the daily newsletter and the personnel working the service desk.

The main nightly entertainment was listed in the newsletter as a single name with no explanation of what it was and the service desk provided little additional information. The newsletter arrived so late at night, that planning for breakfast in order to attend scheduled tours - the service desk rarely had the tour time schedules the night before.

When asked about what currency should be used at different calls, the service desk answers differed with the accounting desk.

When we discovered that we would have to wait an hour and a half after the last tour group left the ship in Venice, we decided to try to go ashore on our own. When we ask the service desk if they had a map of the port so we could see where the water bus stops were, we were told they did not have one. Asked if they More knew when the stops were located they said they did not know. We were left to wait for the late schedule ship to S. Marc Square.

When we return we had to go through customs before boarding the ship. Once thru customs we walked past a water bus stop RIGHT IN FRONT OF THE BOW of our ship! When I complained to the supposedly service desk supervisor, there was no apology or expressed concern.

I doubt that I will ever recommend MSC to any of my friends or relatives in the future.

As a side note: Don't worry about the dress code for the main dining facilities. You saw a many t-shirts and jeans as you did coats and ties. Less

Published 10/12/12

Cabin review: Bal20219

Good location and balcony but no place to sit inside except on the bed.

Port and Shore Excursions

Joined the ship in Bari after spending a week the the general area. A great area that many travelers are not aware of.
Read 141 Bari Reviews

Beautiful location for a city and very interesting to walk around. The main area of the old city can quickly become overwhelmed with tourists. The main streets are quite crowded but the main historical features of the old city is worth the time.

Topkapi Walking Tour

The same tour guide was with us for all the places we went in Istanbul and she was really great. She was very informative all day long and our lunch was exceptional. We want to return to Istanbul for several more days - it is a great, clean, and extremely interesting city.

House of Virgin Mary

The tour of Mary's House and St. John's Monastery was the main reason for us to take this cruise. It exceeded our expectations. Very informative tour guide.

St. John's Monastery

The tour of Mary's House and St. John's Monastery was the main reason for us to take this cruise. It exceeded our expectations. Very informative tour guide.

A nice fishing village and gateway to the original Olympic games site. Great tourist trap shopping.

We have been in Venice several times but had never traveled to to see the main glass blowing factories. The glass item stores in the area were very interesting, but we never got to see glass products being made - the late transportation from our ship got us there at lunch time and nothing was going on. The main church on the island is not mentioned in most travel guides but is very interesting. Look for the whale bones.
Read 1130 Venice Reviews

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TTT Traveler
Member Since 2012
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