Me and my wife went on the Alaska cruise that disembarked from San Francisco. We had both never been on a cruise, so didn't have high expectations or any biases as to what to expect. To sum it up, between the Norovirus and and jail-like "balcony" experience, we were clawing to get off the ship mid-way through the cruise. If it wasn't for the Alaska ports, this would have utterly been the worst experience of our lives.
I don't even know where to start. The minute we walked into this insanely tiny room (1.5 feet around the bed to wiggle by) and a toilet where your left leg is in the shower stall because there is simply no room, we realized it was going to be a bit cozy. That's fine, we can deal with that if the trip is good. We weren't here to complain, we wanted to have a good time! I went out on the balcony when the ship was preparing to leave, and realized that my hands and white T-shirt stuck to the newly varnished balcony railing. It was stuck to my hands for three days and my shirt was ruined. Can't understand why they decided to do this now of all times, but whatever, lets move on.
I believe it was the second day of the cruise where the Norovirus issue was announced and that there would be preventative measures in place. These measures basically caused an hour + delays to be seated. We waited nearly an hour to receive our food. During which, I watched a cockroach scramble by the waiters jug of water. When I told him about it, he seemed unimpressed and said sorry and walked away. It took three hours in total to check in, eat, and leave. The problem here is that this was the issue everywhere, it wasn't a one night kind of thing. If you went to the buffet you had them put the food on your plate for you, which is fine, but we found hair in our food between the two of us three times throughout our experience. The wife literally ended up ordering food that was pre-packaged such as yogurts from the room service menu, 5 at a time, so she could be assured she was not eating something with person's bodily fallout in her food and/or Norovirus possibly infecting her.