We were on the MSC Musica recently and it was by far the worst cruise ever, and none of the other cruises taken were considered bad.

It seems that once we hand over our money, we were ignored. We were provided very little information and all information pertaining to the cruise magically disappeared from their website a week before the embarkation date. In spite of their "One of the strengths of MSC Cruises is our Customer Care Service. Our staff is at your disposal for any enquiry you may have. Please contact the MSC Club at any time, as our staff will be happy to assist you." We were totally forgotten.

However, we managed to get to the ship, and it was a long, long walk from the public transport to the check-in counter. It was chaotic, and the staff did provide disinformation. But it also seems all they want to do is to sell the extras associated with the cruise, and everything else including drinking water was extra. Read more