Allure of the Seas Cruise Review by moviefan318
- Sail Date: July 2012
- Destination: Western Caribbean
- Cabin Type: Superior Outside View Stateroom with Balcony
We also loved our Cruise Director, Ken Rush, who did an outstanding job. Ken is the friendliest, most informative, caring, accessible and responsive cruise director that we have ever met. He genuinely cares about the passengers, is very knowledgeable and has a terrific sense of humor! His daily morning show, The Morning Rush, is filled with great information and lots warmth, and we all looked forward to watching and discussing this program each day!! By the way, I initially assumed that this was a pre-recorded program shown each week to a new crop of guests, but was amazed to learn that Ken does a new LIVE show each day!!
Unfortunately, while our vacation was wonderful, we did encounter some difficulty that nearly ruined the experience. Royal Caribbean lost the luggage of both my nephew and his girlfriend, and (at least initially) Guest Services treated them very shabbily. Citing company policy, Georgi in Guest Services (GS) refused to initiate a search for the luggage until 9 am on Day 2. The only compensation Georgi offered was a tee shirt for each of them, and a few small toiletries. Without recounting all the specifics, Georgi was extremely cold and indifferent to the situation, and his lack of compassion was truly shocking. In a monotone voice, Georgi said how sorry he was, but then told my sister and nephew to "be mature, let us worry about finding the luggage, and just go and enjoy the vacation." Of course, this advice is extremely disingenuous, as it is impossible to enjoy your vacation when you only have the clothes on your back!
My sister had to fight with GS daily just to get some of the basics for her son and his girlfriend. After much haranguing, Georgi finally authorized the purchase of two bathing suits and sandals (but no cover-ups -- he told them to use the towels as their cover-up) for my nephew, and allowed them to borrow dressy clothes for the first formal evening on Day 2. It wasn't until she wrote to Ken Rush on Day 3, however, that things began to change. My sister was now dealing with a different GS representative named Nillson, who finally provided my nephew and his girlfriend with some money on Day 4 to purchase clothes and necessities. Nillson also generously offered some other amenities to the entire group to make up for all the difficulties, and we were all extremely appreciative (thanks, Nillson!!), however, RC should be ashamed of Guest Services for taking until Day 4 to treat my nephew and his girlfriend with the kindness and consideration this situation demanded.
Obviously, we understand that RC has a certain protocol to follow, but we believe that GS should have been much more responsive and certainly more compassionate regarding the situation. Merely repeating the phrase "I'm so sorry," without doing anything concrete to help is both offensive and perplexing. My nephew is 23 years old, and he and his girlfriend saved for the last year in order to pay for the trip. Had GS been more responsive and given my nephew a reasonable dollar amount to purchase clothes and necessities immediately (or at least by the afternoon on Day 2), I would be writing a very different review. The stress of the situation would have ruined the vacation for less affable and optimistic people; however, both my nephew and his girlfriend behaved with grace and patience, and we were all extremely proud of how they comported themselves.
By the way, the story does have a happy ending...sort of. Royal Caribbean finally found the luggage on Day 8 - aboard the Oasis. Although my sister repeatedly asked if the luggage could still be at the port, GS emphatically denied the possibility. Of course, upon our return home, RC informed her that the luggage had, in fact, been at the port for the entire week, and had then been inadvertently loaded on to Oasis for its sailing on August 4th. RC then informed her that it could take an additional two weeks for the luggage to be returned!! Considering the extreme inconvenience and stress the loss of my nephew's luggage had on their vacation, asking these two very patient people to continue to wait an additional two weeks is unconscionable. My sister is currently working with a very nice RC representative to expedite the return of the luggage. With any luck, their luggage will be returned soon.
Finally, most of us are experienced travelers, and we do understand that a certain amount of patience and flexibility is required for successful trips. Obviously, mistakes happen, and things can often go awry, but a bad situation can often be made better by a gracious approach and a sincere apology. Royal Caribbean's Guest Services had an opportunity to show just how much they value their customers' happiness and comfort, and they fell significantly short. The corporate offices of Royal Caribbean should take a long, hard look at their customer service policies and personnel, and take the steps necessary to ensure that no other passengers receive such shabby treatment.
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Port & Shore Excursion Reviews
CozumelWe visited Paradise Beach (on our own, not through an excursion) on our recent cruise, and had a fantastic time. The beach is beautiful, the pool and bathrooms are very clean and the food/service is wonderful. Although it is very inexpensive ($2 for entry, plus an additional $12 if you want to use the beach slides and trampolines), the grounds are so beautiful that you will feel like you are in a 5 star resort! Although you don't have to pay the additional $12.00 for the beach slides, etc., I highly recommend them, as our entire group had a blast playing on the trampoline, the iceberg and the slides for hours.View All 5,718 Cozumel Cruise Port Reviews
The menu at the beach club is pretty extensive, is reasonably priced, and the servings are both generous and delicious. Our waiter/attendant, Enrique, was very attentive, and directed us to the perfect spot for both the sun and shade lovers in our group. He also told us that the bar allows each guest 15 minutes of free internet on the bar computer, which is something that is not generally advertised.
Cab fare from the cruise port should run no more than $5.00 per person each way including a tip, and taxis are readily available for your return trip as you exit the beach club.
Paradise Beach was a fun, relaxing way to spend the day, and much less expensive than booking an excursion though the cruise lines.
Visited August 2012
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FalmouthWe had pre-arranged a day at the Iberostar Rose Hall, with private transportation through Juta tours. For $70.00 per person, we received round trip transportaion, a full day at the Iberostar's lovely Rose Hall Resort, which included all of our food and drinks, as well as access to all the resort's amenities. Everything was great, and we all had a wonderful time.View All 1,151 Falmouth Cruise Port Reviews
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