Staff: We found the Pearl's staff to be exceptional good.
Room: The veranda room was smaller than some, but comfortable, as was the bed. The room temperature was always perfect since we that the controls.
Food: The buffet food was excellent (better than Celebrity or Princess), but the main dinning rooms had strange menu selections, ie meatloaf. A small lobster tail was offered with fish the first night and never again. Shrimp was seldom seen as well. I don't know about others, but I don't go on a cruise to eat meatloaf and pot roast.