My family and I (3 cabins consisting of my parents, sister/brother in law/3 children, and my wife)decided to give Disney cruise line a try after going on 7 excellent Royal Caribbean Cruises. We flew in from NY to depart from Seattle on the Disney Wonder for a 1 week alaska cruise. I had never experienced a single problem nor have I ever complained once with any other cruise or cruise line but the trip was a disaster. I cannot put into words how disappointed my family and I were with the ship and cruise-line.
HEIGHT ISSUE ----I am a 6 foot 3 inch male and if anyone tall is reading this post and is contemplating going on this ship, do not go. The accommodations are not made for taller persons nor does disney care when it is addressed. The ceilings in the shower were too low for me to take a shower standing up. I had to bend down just to make it in there and had to avoid hitting my head on the surface mounted lights in the shower (which i was able to do most of the time). Furthermore, I love to workout and one of my favorite things to do is to workout when on a cruise and look out into the open ocean. However the ceilings were too low for me to use any of the elliptical or treadmill machines by the windows. I had to use an older machine in the back of the gym in the weights area with no view whatsoever. I really felt like i was handicapped due to my height on this ship. I complained to the manager who was very nice but stated he was unable to do anything for me. He said he has heard the complaint before and I told him that did not provide me solace.
FOOD ISSUE --- My family has dietary restrictions which do not allow us to consume meat or shellfish. As stated previously, we have been on many cruises (mostly with RCCL) and have never had an issue. However, on the Wonder options were tough to come by. The most frustrating part was that they had a vegetarian menu at the main dining rooms which listed options that weren't vegetarian!! An example was a dish with oyster sauce (clearly not vegetarian and contains shellfish!) Moreover, there was no way to tell in the buffet areas what was vegetarian. Labels for the foods would list things such as potato salad or mac and cheese but the potato salad had shrimp and the mac and cheese had ham. This was only to be discovered after placing fork to food and not via any of the labels which were incorrect much of the time. We complained multiple times. Only on the last night we were given an apology and were told that disney would attend to this problem.