Initially for the first couple of days on board Ventura the service was dreadful - very very slow but this did improve as time progressed. Most waiters were extremely pleasant helpful whilst a few were surly and off-hand. Excellent meal in The White Room and East. Facilities for children very good. However, I think management need to focus on service and importantly health and safety in the swimming pools. There are notices stating 'no diving' and 'no jumping' but these were ignored by most of the teenagers using the pools. Despite pointing out our concerns at reception and after hearing similar views from other passengers, no notice was taken of our comments. What is the point in having notices if activities in the pool are not monitored at any time by staff? There were no easy access shepherd's hooks provided at the swimming pools and whirlpool spas as far as I could see and when younger children are in the water it is extremely dangerous when older ones jump and dive in - it is an accident waiting to happen. One final point at no time did the tap water run cold - it was always warm. Apparently as the hot and cold water tanks are near to each other the water in the cold tank is dependent upon outside weather conditions. This was the explanation although I have definitely not experienced this on other cruise liners. The cruise was enjoyable but improvements need to be facilitated.

VENTURA GOOD IN MANY WAYS BUT LACKING IN OTHERS

Ventura Cruise Review by Carol Curtis

Trip Details
Initially for the first couple of days on board Ventura the service was dreadful - very very slow but this did improve as time progressed. Most waiters were extremely pleasant helpful whilst a few were surly and off-hand.
Excellent meal in The White Room and East.

Facilities for children very good.

However, I think management need to focus on service and importantly health and safety in the swimming pools. There are notices stating 'no diving' and
'no jumping' but these were ignored by most of the teenagers using the pools.
Despite pointing out our concerns at reception and after hearing similar views from other passengers, no notice was taken of our comments. What is the point in having notices if activities in the pool are not monitored at any time by staff? There were no easy access shepherd's hooks provided at the swimming pools and whirlpool spas as far as I could see and when younger children are in the water it is extremely dangerous when older ones jump and dive in - it is an accident waiting to happen.

One final point at no time did the tap water run cold - it was always warm. Apparently as the hot and cold water tanks are near to each other the water in the cold tank is dependent upon outside weather conditions. This was the explanation although I have definitely not experienced this on other cruise liners.

The cruise was enjoyable but improvements need to be facilitated.
Carol Curtis’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
Cabin
Fitness & Recreation
Shore Excursions
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Ages 3 to 6
Ages 7 to 9
Service

Cabin Review

Cabin
Very clean and well maintained cabin and bathroom
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