Brilliance of the Seas Review

4.0 / 5.0
1,566 reviews

Disappointed in Royal Caribbean

Review for the Baltic Sea Cruise on Brilliance of the Seas
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buddygal
2-5 Cruises • Age 70s

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Sail Date: Jul 2012
Cabin: Deluxe Ocean View Stateroom with Balcony

We went on a 12 day Baltic Capital and St. Petersburg cruise on Princess. This was our third Princess cruise. Disembarked in Copenhagen and took a taxi to the pier for a Royal Caribbean 7-day Norwegian Fjords cruise. Our first Royal Caribbean was a disappointment. Perhaps because we were so fresh off the Princess, things were vividly different.

The most important was cleanliness. 2 days into the cruise, a neuro-virus alert was issued. I'm not surprised. I personally witnessed a waiter clean a table by picking up the dishes and then using the dirty napkin to 'clean' the table. We had dirty tablewear, lipstick on a cup and a dirty water glass. All of these were brought to the attention of the person in charge. They did not have the Purell hand stanitizers well positioned so people were channeled into the rooms to obviously use them.

The open dining area near the buffet was cleaned by the staff but you were constantly juggling your dishes and then getting your beverages. I told an attendant the milk jug was empty and he told me to go to a station on the other side of the ship. My husband asked for green tea on the last day and they said they didn't have any more. Come on, why not just fill the tea bags for the next group coming on. It would have been nice to have more wait staff to at least serve you beverages.The ports were good, but the port information on the TV was poor. The introducer sounded like he'd never even been to the ports. No extra information for the independent traveler was given.

Cabin Review

Deluxe Ocean View Stateroom with Balcony

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