Booked directly through the cruise line and went on the cruise during the last week in July. We booked a balcony room on the 9th deck and were pretty psyched to discover how big the room was. The bed & pillows were firm and comfy and we felt there was enough closets & drawers to put our stuff away for the week. Although the bathroom was small, the shower had really great water pressure. You are allowed to smoke (cigarettes) on your own balcony. We had a gorgeous view of the Commissioner's House while docked in Bermuda. There was a minibar we never touched. We could control the temp in the room and we never heard our neighbors.
I titled this review "Mediocre" because of the staff, the food and the lounge music on board.
STAFF: They looked & acted haggered and totally exhausted. I mean it - everyone we came in contact with were working really, really hard, but every bar & restaurant appeared to be totally understaffed. The ship was totally sold out (over 2800 passengers) so every restaurant, pool, bar, hot tub & activity was really, really crowded. We could hear the staff bickering & complaining to each other as well. Very little eye contact. There are LOTS & LOTS of things to do on the ship, everyday, which was cool, but the activities staff frequently appeared to have a flat affect and appeared to be tolerating the various activities instead of facilitating them.