Our family of 5 sailed on the 4th sailing of this beautiful new ship, and kept encountering unpleasant surprises that kept happening.

First, the lines are long. There was a long line to get our boarding passes, with hundreds of passengers crowding to get to the check in desks. Next, there was a long line waiting for boarding pass photos due to equipment failure. Want a glass of water in the Lido dining room? Well, the water dispensers are crowded into corners, with no logical way to form a line to get the water. The buffet lines are long, with people cutting in, because the milk is between the salad and entrees. Once you get your food, you'll need to wait for a table, as they are either crowded or full of dirty dishes, waiting for the staff to clean.

Going ashore in the ports are chaotic, as passengers fight to get on the shuttles. We had to wait in line 45 minutes to get through security to get back on the ship at Venice. Read more