Oriana Cruise Review by Richard GRANT
- Sail Date: July 2012
- Destination: British Isles & Western Europe
- Cabin Type: Outside Twin with Window
The service from P&O unfortunately was not good, often it felt as though we 'four night cruisers' were an annoyance or inconvenience. Were we being penalised for not going for at least a seven night cruise? The 'Grand Event' was billed by P&O as being 'the pinnacle of our celebrations this year'. Well I suppose it was for P&O personnel, but they seem to have overlooked the fact that it is the cruisers who are the vital ingredient!
Right at the start, we were prevented from access to our cabin whilst Princess Anne was about to pass nearby, being sent on a spurious alternative route by 'something in a uniform'.
The service from the waiters was poor where it existed! Anything was too much trouble! Another cup of tea, fruit juice, glass of water, vegetables, milk with porridge .... How inconvenient asking for such things! Grumpy, insolent, rude .. You name it, they showed it!
Food was variable, sometimes excellent, often average and occasionally poor -- and they called it 'beef broth'!
At the end of the cruise as we left our cabin, the steward could hardly be bothered to say goodbye!
And as regards a customer questionnaire ... well, Reception said, 'Not for four nights' Seems we didn't matter and they didn't care!
One thing is definite ..... Next time we'll certainly make sure we remove the auto tipping.
So what about 175 years? -- A celebration ?? .... Given our experience the future strap line should be: 'P&O - 175 years and still not got it right!'