Don't take this cruise with Princess Cruise Line!: Caribbean Princess Cruise Review by Harold's Girl
Overall Member Rating
Don't take this cruise with Princess Cruise Line!
Destination: Europe - British Isles & Western
I did fill out a comment card twice during the cruise about negative customer service. Both times the cruise ship manager called me and left a message on our stateroom phone. My niece pointed out that he always called me back while we were on day long excursions. I also filled out the cruise evaluation that I received via email after my return home. I did request that a Princess representative call me. The form specifically asked for a telephone number where I could be reached during the work day. They never tried to call. A week later I received an email from Princess saying that my concerns had been delivered to the appropriate departments. If I wanted to talk to them, I would have to call them.
One thing that other cruisers have not mentioned is that when we were told that we could not tender into Edinburgh, the ship did receive new passengers from Edinburgh. My sister was so upset at the announcement that we would not make this port that she went and walked the deck to blow off some steam. She watched a tender come to the Carribean Princess and saw people transfer from the tender to the Princess pulling huge pieces of luggage. We don't understand why they could come to the ship, but we couldn't make the reverse trip.
We were very disappointed with Princess when we cruised them last summer. We only booked this cruise because they had the itinerary that we wanted. As another reviewer stated, we couldn't wait to get off the ship this year. We will not be cruising with Princess ever again. Less
Cabin review: BA Balcony
The bathroom was even smaller than we had last summer on the Ruby Princess. We only had about 10 wood hangers while the other two cabins for my family had tons of hangers. We asked for more and got some old wire hangers which were not appropriate for our sweaters and knit clothing. The bathroom floor was seldom vacuumed. The balcony was nice, but it was too cold to use it so it was a waste of money. After the hard beds on the Ruby, we immediately asked for egg crate mattress covers, and the beds were more bearable this year.Read All Balcony (BA) Reviews >>
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