Veendam Review

4.0 / 5.0
0 reviews

Disappointed

Review for Bermuda Cruise on Veendam
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6-10 Cruises • Age 50s

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Value for Money
Embarkation
Dining
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Cabin

Additional details

Sail Date: Jun 2012
Cabin: Large Outside Stateroom (fully obstructed views)

Mom and I have previously traveled with Holland America to Alaska. We have also cruised with other lines (Royal Caribbean, NCL, Carnival, Princess) and consider ourselves experienced cruisers with 10+ cruises now completed. We booked this cruise to see if we would like them for a longer cruise that this ship typically sails.

What we liked about this cruise:

Embarkation -- was the easiest and fastest that we have ever experienced. We arrived at the pier about 11:30 and walked right to a counter to have our pictures made and get our ship card. I thought it was strange that we were given an embarkation number because there were 100 or less people waiting to board including us. We sat down and had to wait about 15 minutes before our number was called. When they did call the numbers, groups of less than 25 were allowed to board at one time which again was strange. Once onboard we were able to quickly drop off our rollerboard bags in our cabin and then head to the main dining room for embarkation lunch.

Cabin Review

Large Outside Stateroom (fully obstructed views)

Cabin HH

Cabin -- we had a midship ocean view on the promenade deck and had several issues with our cabin. The first issue was the bathtub that did not drain -- it was not a lot of fun to take a shower and have the dirty water be over your ankles when you finished. The second issue was the room was hot. Upon arrival in our room I immediately turned the thermostat down to the coldest setting because it was very warm in the room. We never moved the control again and the room stayed very warm to hot for the week. It never got cool -- the hallway outside was cooler than our room. We were offered a fan to help cool the room down but had no place to put it so declined. We spent as little time in our cabin as possible as a result. Getting dressed in the mornings, for formal night or changing clothes after a hot day of touring was not a lot of fun in this cabin due to these issues. Waking up soaked in sweat was not a great vacation experience either. We reported these issues the first morning by phone from the cabin and three more times to the front desk to no avail. It was Thursday before the tub drained and we weren't showering in dirty water. The room temperature never changed to cool.

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