I have just finished what I through was going to be an enjoyable cruise, however things did not turn out that way. It all began with some incredibly terrible service that I had received from someone in the customer contact center at Carnival from a woman named Belinda. Belinda wrote an email that in my opinion was rude and uncalled for and because of her my vacation began on a low note. If I had written that email at my work I would have been fired.
I had high hopes for this cruise, as the Breeze is a new ship and I expected carnival to do something special for the sailing, they didn't. This is my second cruise with carnival and after my first experience I really shouldn't have given them a second try, but I hoped that my experience on the valor was due to the ship on not the company and I really did like the itinerary, but boy was I wrong. First off the embarkation process was a nightmare, none of the computers worked; we were herded like cattle around from one line to another. This was all shocking to me because we were in a Costa terminal, which is owned by Carnival, so I expected a smooth embarkation, you really could see the frustration in everyone's eyes, again not a good start.
For a new ship, there are some design flaws that, to me bring down the value of the ship and the cruise. The ship was large and I would agree that I did not feel claustrophobic at any time on the ship, expect when I wanted to go swimming. There are only 2 pools on this ship for 4000 guests which were totally over run with kids, I cannot believe that there was no adults only swimming pool. I spoke to guests that were on the 6th floor balcony and they had many complaints. I spoke to a couple that had their room above the liquid dance club, this couple did not sleep the entire 12 days of the cruise, they did complain however the ship was full and could not be moved, their vacation was ruined. Also spoke to a number of people we had balcony room on the starboard side of the ship who complained because their room was above Fat Jeff's C-BBQ and smoking area. They could barely use their balconies because of the amount of smoke that was blowing in their faces. These areas should be at the back of the ship that way no one is inconvenienced. I would also say that even though the ship is brand new, in some spots it looks like it was just retrofitted to look new. One of the ladies I spoke to thought that it was an old ship, I do not agree with her, but still this ship should have no rust anywhere, at least not on its first sailing.