Here is the review I sent to the CEO of NCL, Kevin Sheehan. Below that is another matter of greater importance that you should read before considering NCL.

The Balcony Room was beautiful, but space management was poor. 2 people navigating around the room to get dressed and such is a problem. The person who cleaned our room (9566) was inconsistent at best. Polite, but the little things were missed consistently. My wife had to stir her coffee 3 mornings in a row with her toothbrush as no coffee stirrers were left. The room was never vacuumed and crumbs, lint and such were on the floor the entire trip. One morning when I was showering there was no Shower Gel in the dispenser leaving me to shower with shampoo. The quality of the Turn Downs at night was unprofessional. The bed was wrinkled and such. Not nearly the quality as Carnival Cruise Lines. Upon arriving on the ship our room had no Towel Animal on the bed, nor did it the first 2 days. This is a nice welcoming touch that leaves a lasting impression on new cruisers. On Carnival you are also greeted with a Welcome Basket of Bathroom Supplies like Razors and such. Great Advertising and Co-branding. The inventory in the refrigerator was incomplete and there were lot's of missing items. We told Guest Services and they assured us it would be taken care of. The Room Porter told us this was because they were throwing expired items away and it would be taken care of. We constantly throughout the trip had to note improper inventory to guest services and check our bill to ensure proper billing. Some of the inventory list, like Nuts and Cappuccino was never stocked.

The Venetian and Aqua Dining Rooms also had Food Quality and Service issues. The food was staged properly, but arrived cold at times. The Deserts were a disappointment. Even Chocolate night. I can never remember being on a cruise and not remembering one eventful meal or desert. We only remember Lunch Appetizers the first day in the Venetian. The Calamari and Vietnamese Egg Rolls were great. The Coconut Souffle one night was fantastic. My wife constantly wanted to go to the Buffet. She hates Buffets, but honestly the quality of the food on the Buffet was superior to the Dining Room. Except for the Pizza. Undercooked crust and inconsistent sauce and ingredient distribution. At times the Staff at both venues seemed disorganized and confused. Three times they delivered wrong meals going from table to table asking if it was their meals. Read more