I will try not to be too long, but I wanted to submit a thorough review for all those that are considering a first Regent cruise. There are some things I didn't know but wish I had, and I also want to review the ports and excursions as most were very enjoyable.
First, we booked directly through Regent. Our experience was less than we expected from a luxury line who promised great service--just little errors and mix-ups here and there that could have been avoided. Apparently, they are well known for having less than perfect internal systems and it is very useful to have a travel agent who is very familiar with Regent. Also, as I didn't know before, most agents will give you some onboard credit to spend, which is always nice!
Our airfare was included with Regent, and I wasn't aware at the time of booking but you can elect to take a credit and book your own airfare OR at least do airfare deviations, which I probably would do next time. We had no problem, but we could've had a non-stop flight home if we had deviated which would have been much nicer than our connection at JFK.
Shower/bath combo not great for tall guests.