Celebrity Infinity Cruise Review by Ocredhead
- Sail Date: June 2012
- Destination: Alaska
- Cabin Type: Deluxe Ocean View with Balcony 2A
Our last trip to Alaska was 11 years ago with our girls, then 25 & 17. We did numerous excursions booked through the boat and were extremely pleased with everything we did and saw. Wish we could say the same for this trip.
Our experience this time was not only disappointing experiences, which we could live with, but when we went to cancel our third one for Skagway after returning from another $400 disappointment we were told in a very rude manner that we needed to do so 48 hours in advance, it was only 36 hours, and there would be no credit or refund possible. The nasty attitude continued with and escalated when talking to the Manager, I believe Sofia. She finally told my husband they would try selling our tickets and if they couldn't they would deliver them back to our room by 9pm that evening and/or leave us a message. When we returned to our room at 11pm no message, no tickets so we assumed all had been taken care of. I woke at 5am, still no tickets. Back up again at 7:30am and they were there. We were not happy.
I went down to their office and threw a fit. The young man I spoke to calmed me down and I explained in detail what happened and added that my husband has MS and stress makes his condition worse and the way he was treated was unacceptable.I also told him his knee went out on our last excursion and didn't want him going in a canoe. He was very understanding and tried to convince the manager to make an exception as we didn't try to do this at the very last minute. She came out to talk to me and was extremely rude. I won't bore you with any more details but we had the Customer Relations Manager get involved and she witnessed the way we were being treated and thankfully took care of everything and gave us a refund. Unfortunately it ruined several hours of our vacation.
We then went into town and found a fabulous tour given by Klondike Tours http://www.klondiketours.com/index.html. It was three hours long on a 20 person heated bus for $45 a person. We did the White Pass Tour and they added a city and cemetery tour. There was every age group on this tour and we all enjoyed it. Our guide, Joe, gave us so much information about every aspect of the town and the Gold Rush and all the people involved. I didn't think I was interested in those things but he made it so interesting that it really made the trip for me.
We would recommend this company highly after our experience and if you look at their website they have numerous excursions for one half or less the price of the ones from Celebrity. They guarantee to get you back on the boat in time too so don't let Celebrity scare tactics keep you from trying someone else.
Overall our cruise was wonderful and the rest of the staff were great, very accommodating. Other than the excursions I would recommend this cruise to people. The food was good, except the buffet, the service was good. The boat was beautiful, nice remodel. Our room was lovely, plenty of storage, nice view from our balcony. The entertainment was also good. Minus the excursions, next time we will book our own, we felt it was good value for the money and would consider Celebrity again.
Our room was nice. Lots of storage space. The location, was good near elevator and stairs. Didn't mind being forward as the cruise was never rocky except the first night. We had a great view of Tracy Arm from our balcony. We booked as a category guarantee which was a much better price than picking a cabin so we were pleased with everything.
Next time I'd like to try Aqua Class.
Port & Shore Excursion Reviews
Whale WatchingWhales and Trails trip.View All 609 Whale Watching Reviews
Staff was great, very informative. Hike was a joke. It was a walk on flat ground that an 80 year old could do. Nice seeing the Mendenhall Glacier. Boat ride was nice but not for whale watching. They have to stay 100 yards, not feet, away from the whales and we only saw a few. We also only saw the top 12 inches of each one from a great distance, so we were very disappointed to say the least.
Adventure Kart ExpeditionUnless you have always been dying to ride one of those things and have money to burn, $200 per person, I wouldn't recommend it. Even my husband who was excited about doing this was greatly disappointed. It also is not a beautiful area of the Rain forest, just so so. The fumes from the gas also ruined it for me.View All 23 Adventure Kart Expedition Reviews
Wanted to go salmon fishing but after researching on our own we found it was too early in the season for a good experience. Also the cruise people don't tell you you have to take turns with the rods unless you ask them.
City TourFabulous tour. We saw a lot, stopped numerous times to take pictures and our guide was fabulous, Joe. Worth way more than the $45 per person we paid. Better than any excursion we did through Celebrity. The weather was very cold and very windy that day and it was nice being able to chose the trip that day based on the weather conditions since the cruise line trips don't ever get cancel due to bad weather unless you go on a float plane or helicopter. They guarantee to get you back to the boat on time, we had plenty of extra time, and will even take you back to the boat when your done if you so please.View All 38 City Tour Reviews
Butchart GardensYou must go there. There is plenty of time to see everything and it stays light late there. So even though the boat gets in late there is no reason not to go if you haven't ever been.View All 191 Butchart Gardens Reviews