Good ship, bad staff: Rhapsody of the Seas Cruise Review by grayfamily5

Rhapsody of the Seas 3
Member Since 2012
5 Forum Posts

Overall Member Rating

Good ship, bad staff

Sail Date: March 2012
Destination: Australia & New Zealand
Embarkation: Singapore
This was our second cruise, we were not actually dissappointed with the ship itself, it was the was it was run.

I suppose we had high expectations from going on a Carnival ship previously, however we thought RCCL would be similar.....wrong.

See below the "Review" that I sent to RCCL, I would think that with our issues they would have responded by now, hence I gave them a chance before posting this review.

Day 1 - Bag was not delivered to the room, we went around the ship asking staff where we could find our baggage, we were accused by 3 different staff that "we must have prohibited items" (we didn't have any). We finally were directed to security to have someone point us toward a line of baggage whereby the labels had been ripped off -- no announcements for where to find baggage.

MY TIME DINING: We paid $890 for pre-paid tips, during previous cruises (with other cruise lines) we could attend the dining room at anytime without booking (hence "MY More TIME") and get the next best available table. On this cruise we were promptly told that the tables (by the windows) had already been "booked" for the entire cruise, the dining times between 6.30pm and 7.30pm were already booked. We were then designated tables that were, in our belief, the worst in restaurant (next to the entry, next to the waiters station, next to the kitchen entrance). We finally one night got a table by the window, with much argument with the head waiter the previous evening, and were subsequently put at a table with two young children (who were playing with toys).

On another night we saw that there were two vacant tables (near the window), we asked if we could have one of those, we were told "No, they are already booked", to our surprise and disgust the tables remained empty for our entire dinner.

We then went to the front desk and complained about the above, we asked for a refund and were told that we had to come back the next day. The next day we spoke with the manager who told us that he would try to speak to shoreside and get a refund as this could not be done on the ship.

In the restaurant that night we were told by the waiter, "We all got in trouble because of you!", this was followed by a VERY uncomfortable dinner......we did not dine in the main restaurant again!

We then went to the front desk the next day to enquire about our refund of tips, we were promptly handed a card and told, "you will have to sort it out yourself". After nearly an hour on OUR mobile ($$$), we were told the person who could authorise a refund was on the ship with us from Brisbane to Sydney, I called the reception while my wife was on the phone to the Sydney office....yes finally we were offered the refund only after I told staff I wished to meet the staff member on the ship about our issued, I was told then, "she is having meeting and is on a kind of vacation herself so you won't be meeting her". I have now received a 50% refund on the tips, but am still not happy with how it came about.

Day 3 - Attended the Winjammer at 8.40pm, there were signs on portside saying it was closed. IT is supposed to clse at 9pm.

Staff were not properly trained - seating staff wandered around the restaurant (with us in tow) looking for the tables, returned to the front, asked again where the table was and then seated us...we felt life everyone was watching us walk through the restaurant and back, it was very embarrassing.

Cutlery in the Solarium ran out of several occassions during the cruise.

We ordered the wine package from a 'sales person' that day and were told in the restaurant that they could not find the order and we had to re-do it. We then went to dinner on another night to be told we had finished all our wine (this was incorrect), and took some discussion to get out wine - this happened twice.

Room service was ordered at at 10.40pm and did not arrive for 1 hour and 10minutes.

Entertainment: This was directed toward older people, there was very little for people between 30 and 45, this made the cruise boring. We finally had the best entertainment on the last two nights (strangely enough, when it appeared there were travel agents on board).

We went to the Viking Crown lounge as there was some good music there, however had to leave because all we could smell was the sushi restaurant.

Our daughter was chastised by a crew member when she pushed the button for a lift, waited and walked away ---- this lift was broken and was never going to come.

Our children attended the kids club for activities and there were a number of occassions that the staff never turned up to run the activity. They all said they were bored. Less

Published 06/19/12

Cabin review: FO3032 Family Ocean View Stateroom

Cabin was well set out, the smaller room with the bunks was great for kids. the room was a little tired and other than the flat screen TV was not modern at all. The location was good, the lifts were around the corner, there was no noise from outside the rooms. The bed was comfortable and there was plenty of room for a family of 5. Bathroom was small but practical, there was plenty of storage, however under the bed could be about 2" higher to accommodate larger bags.

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