I want to express our experience to you about P&O Aurora World Cruise 2012 as follows. Besides that I also have to mention that the crew and especially the cleaning staff, waiters and assistance at reception did extraordinary jobs.
The cruise started for us with asking P&O office for assistance or at least the right information in case of a lacking India Visa. We were told by P&O office that without the Indian Visa we are not allowed to enter the ship which later on at the departure date turned out as not being the correct information that was given to us. Because of that we needed to change flight schedules for several hundred's of dollars and phone calls for over a 100,00 Euros because of being forwarded from one department to the other without not getting helpful information. Finally the result was that all these expenses were not necessary but because of non sufficient information given from P&O office and Visa department in Southampton. An employee from P&O at Southampton Port allowed us to enter the ship but informed us that if we didn't have this Visa we would be unable to board but would have to disembark in a port prior to India. So I would say there is a lack of information from one office to another with P&O employees.
At the same time we received the information that the port in Acapulco/Mexico was canceled because of safety issues without replacement nor any compensation.
Our cabin at the end of C-deck which is an inside cabin was worse.
It was noisy and with vibrating ceiling and wall panels because of engine or ventilation nearby.
Every night woke up to hit the panels to keep silent again and again.
Toilet flush several times with malfunction and one time toilet was over flooded and water was all over the bathroom 5 cm up.