Brilliance of the Seas Cruise Review by Sheart
- Sail Date: May 2012
- Destination: Baltic Sea
- Cabin Type: Superior Outside View Stateroom with Balcony
NEVER book room 9226 - you will hear and feel the SONIC sound and vibration of basketballs being dribbled 24/7. Yes, I am serious. I asked for help in identifying the sound and basically was ignored. I PRAYED FOR RAIN EVERY SINGLE SECOND. - Rain stopped the BB Players. (Thank you God) This sound was verified by ship security around midnight on night 5, when I called Customer Services in tears. My repeated pleas for research and help with this issue were ignored by the people that make decisions. The staff were all sweet and kind, but nothing was done until day 7.
Offers were made to move me beginning on night 5---on day 6 they put me off until the night when I was exhausted.....and on day 7 I moved (long story)
Like so many corporations it is all about what they SAY - rather than what they do.
There were many, many WONDERFUL EMPLOYEES in all areas of the ship. The food was adequate and hit and miss and often bland.
Music was always playing loudly everywhere on the ship, except in the cigar room on deck 12............the Solarium and Windjammer were constantly overflowing with people.
I had to leave my room to get away from the Basketball court, and so could not enjoy my balcony (vibrating from sound) or take a nap. If I had been in a hotel I would have checked out the first night, but I had booked 2 back to back cruises on this ship for 15 nights total.
Second half of cruise was much better, but by then I was disillusioned and exhausted.
If you have any inkling to cruise the Norwegian Fjords........DO SO. They are incredibly beautiful, serene and unique. Kayaking was a fun experience, except for the young man that flipped into 38 degree water..........what an adventure.
I will cruise again, and if I ever have a situation like I had I will certainly be highly assertive. I just felt bad for all of the front line employees trying so hard to be nice under trying circumstances.
Again. Never book room 9050 or the room above and below it, for the platform runs for 3 stories.
Also do not book the back of the ship, under the 24/7 basketball court. My room was 9226.
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- Read Cruise Critic's Royal Caribbean Brilliance of the Seas Review
9226 - Major Basketball noise AND vibrations 24/7. Seems to travel through the bones of the ship.
9544 - needs a little renovation, but is QUIET (except for neighbors of course) and has a lovely balcony
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