Crown Princess Review

Nice cruise till the norovirus hit

Review for Transatlantic Cruise on Crown Princess
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randallmack
First Time Cruiser • Age 60s

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Additional details

Sail Date: Apr 2012
Cabin: Mini-Suite with Balcony

Embarkation was fairly lengthy due to the inadequate facilities in Ft. Lauderdale. Once you got past initial security it was pretty well organized but that long wait just to enter the facility was an unorganized mess.

Once on board staterooms were ready to occupy and a nice sail away party on deck was held. It was apparent the ship was not at capacity as no venues during the entire cruise were crowded. Our dining room experience was always excellent, the food was excellent as well as the service. The Horizon buffet on the other hand was poor except for the breakfast meal. Bland, unappealing food, and odd selections through out the entire cruise, we only ate breakfast there as the lunch buffet was nasty.

All things were normal until day 3 when the NOROVIRUS hit! Once that happended service went down the tubes. Since you could no longer self serve at the buffets, get your own drinks etc, they had to pull service staff do accomplish these things and overall service suffered. We were never told how many people came down with the virus but the sanitation restrictions lasted for the entire rest of the cruise. We had seen the news reports of this ship returning to port early in previous months due to outbreaks of the virus, apparently they still do not have things under control on this ship. It would make more sense to extend basic sanitation practices early in the cruise to prevent the spread of the virus, especially by those whom may bring it on board, but in this ships case all measure seem to be reactions to the outbreak rather than prevention up front. Their medical staff need to seriously review their practices on this ship and make recommendations to improve sanitation to avoid future outbreaks.

Cabin Review

Mini-Suite with Balcony

Cabin ME

Cabin E728, which is a mini suite cabin aft, has a fully covered balcony (unlike the dolphin mini's which have open balconies. You will be disturbed by the music in club fusion in this cabin if you go to bed early

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