As extremely well-traveled passengers we found the 2/17/12 sailing of Holland America's Statendam to be impressive. We have been to all 50 U.S. States and 100 Countries, so it is getting harder and harder to impress us. The Captain runs a "tight" ship and was extremely personable, forthcoming with what was going on and a delight to listen to with his daily "updates".
Most impressive was Lance, our Port Lecturer, who was the most knowledgeable and comprehensive of any cruise we have enjoyed being on. Lance's preview of the Panama Canal transit was most helpful and educational.
Our Cabin Steward was very responsive and remembered our requests after mentioning them at the beginning of the cruise.