Worst cruise ever with Royal Caribean Brilliance of the Seas: Brilliance of the Seas Cruise Review by stella767

Brilliance of the Seas 2

Overall Member Rating

Worst cruise ever with Royal Caribean Brilliance of the Seas

Sail Date: May 2012
Destination: Europe - Eastern Mediterranean
Embarkation: Other
It should have been a beautiful cruise in the Mediterrean, we had the owner suite and expected a great time. However:
- checking in in Rome was extremely disorganized, shuttle bus driver was not even helping people to load and unload their luggage in. the bus.
- THEY KEPT OUR PASSPORTS. Is that legal? Only returned to us in Le Havre.
- Satetroom's service was the worst ever, in the first day, the garbage was not collected, dirty dishes left in the balcony. After we complained, we got lots of apologies and an explanation that the room's stewart had just been moved to that area and was not used to the job!
- no contact from the concierge, she didn't even bothered coming to introduce herself. When we call to ask for some hors d'oeve in the room, she said was not possible and called me "honey"
- Poor shows, no comedians.
- The food was the worst we ever had: no lobster or rack of lamb or even a decent steak dinner. Terrible desserts, no baked Alaska or even a More decent crème brulee, just a cheap version of an orange crème watery and tasteless
-. When we asked why, the waiter said that at this time of the year they could not get lobsters in the Mediterranean and that Baked Alaska had been banned everywhere because of safety, way too many cases of fires in ships ????
There was one dinner in which we had to wait 40 min for the main entree because they ran out of chicken, which by the way looked like a cheap version of a Shake and Bake

- No support from the concierge what so ever. The lines we always busy and she would not return our calls
- extremely poor choice of the room menu, and every order came with something wrong and several of them just didn't come. When we phoned comparing they had no record of the order at all.
- as always extremely expensive Internet fees. And of course there is no warning when you are running out of time of the package you have purchased. A complete rip off, which is common practice in all other shipping lines we have been.
- terrible service in the breakfast of the dining room. They just included a buffet in it to clearly minimize their work. It makes breakfast look messy and not organized.
- all crew members started to work better towards the end of the cruise, 2 days to go, because of the final tipping La Coruna - second port
didn't take any excursion with the shipping line, we walked to the castle and the entrance was free because they were renovating. Interesting but not espetacular. The city is cute, good coffee, cute shops, nothing special though. Nice shopping Mall very close to the ship with free Internet, that unfortunately was very weak and useless

Dover - third port
we didn't take any excursion. There was a shuttle bus from the ship to town that cost 4.50 pounds, a rip off.The town is not prepared for tourists, the locals hate us. Ugly and simple, we just didn't feel welcome
tried to go to the castle, entrance fee 20 pounds

Le Havre
No free shuttle form the ship to town. 15 euros return
We rented a car for 6 + GPS for 185 euros and we drive to Paris. Had a great time, parked the car and took the red bus that cost 27 euros each.
The train to Paris would have cost 50 euros each way, it was worth driving and fun. Less

Published 05/17/12
1 Helpful Vote

Cabin review: OS1552 Owner's Suite

quiet location, great balcony, close to elevators, close to the concierge, grat bathroom with double sinks and bath tub, poor kettle in the room, good tv

Read All Owner's Suite (OS) Reviews >>

Port and Shore Excursions

City Tour

short excursion that included a boat trip, very interesting, the guide's excursion extremely knowledgeable, drop off at the airport. Good value for $75

City Tour

paid 22 euros, way cheaper than any excursion, walk out of the ship in the beautiful town and found these vans offering the tour. Reliable and safe, great tour, 1 hour and a half and included all the main sites Good value ! Gibraltar is gorgeous, the view breath taking, lots of fun with the monkeys and very interesting trip to the cave and the tunnel built in the 19 hundreds .

Compare Prices on Brilliance of the Seas Europe - Eastern Mediterranean Cruises

Compare Prices on Brilliance of the Seas Europe - Eastern Mediterranean Cruises

Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Brilliance of the Seas deals up to 82% off:

September Deals
Brilliance of the Seas 71% Loved It

12 Night Mediterranean Greek Isles
See all Brilliance of the Seas Deals >>