Maasdam Review

4.0 / 5.0
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Maasdam - Southern Caribbean

Review for the Southern Caribbean Cruise on Maasdam
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auntdeedee
First Time Cruiser • Age 50s

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Sail Date: Mar 2005
Cabin: Verandah Suite
Traveled with children

First, I want to say that we had an absolutely WONDERFUL cruise, so even though this may come across to some of you as totally negative, it was not. My expectations were extremely low after reading the bad reviews on this, and other boards, so my enjoyment factor was much higher than many of my fellow passengers.

So, I'll start with the really negative and then move on to happy things. I met several people who had to move due to sewer and air conditioning problems. Luckily, we experienced no A/C problems.... those that did mention having to be moved (three times for one couple in particular) were very angry at the "lip service" they received and feeling there was no real caring at all about good service. Thus, the same problems that have been talked about for years on here are still going on, with no improvement (including engine and satellite trouble, as the communications satellite was out, and captain told us that a new part had to be flown in for the ship).

My mom uses a motorized scooter, and because of Holland America's stringent disabilities policy, had to buy a smaller scooter to fit through the cabin doors (because they would not allow scooters to be parked in hallways, and had to fit through cabin doorway). Surprise, surprise.... after all that extra expense, she was told to park it by the elevator, not in the cabin as there was no room to move! Someone removed the basket, and stole the recharging cord from the scooter!! Guest services was of absolutely no help, but I finally found a nice crew member who was willing to let me borrow a cord I thought was similar enough to work (yay---it did!!)

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Verandah Suite

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