Arrived at the prescribed dock in Stockholm, ship was not there. Discovered it was at another dock in a different part of the port. Finally arrived at the correct location after $100 frantic cab drive and was informed that they could not get into the dock we had been advised to use. Many other passengers with the same problem. I asked the service mgr to reimburse the$100 and he advised that he would take it up with upper mgmt. Five days later, I asked him what was going on and he replied that it was n the works. Several days later I inquired again and was told it was taken care of. Mind you during the entire process I initiated contact. Not once did the ship try to contact passengers who had the wrong dock issue and never was any offer to compensate anyone made. AT the end of the cruise when I discussed all my issues with the hotel mgr, I was informed that the ship had, in fact, a rep at the wrong dock to assist which is a total lie. I had to go into the terminal and get a terminal employee to research the problem. All the other passengers I spoke to confirmed that there was no rep there.
All food other than in the champagne room was marginal at best. This is an Italian ship and they could not prepare al dente pasta. One day I watched a cook prepare lunch pasta with pesto from a JAR. Service in the lunch buffet is very badly done. Many waiters meeting people at the buffet area exit and then carrying the passengers' plates to the table. However, nearly impossible to get service at the table as all the waiters are busy carrying plates. Perfect example of form over function and lousy service.
Included wines offered at the meals were only passable. Also, one evening we had dinner with another couple and when we ordered a second bottle, we were informed they we "out". Not correct. On further questioning, turns out the wine is locked up and the wine steward cannot get to it. We insisted and they delivered the bottle.