In Singapore we joined a Queen Elizabeth world cruise, booking a Princess Grille cabin for a 35 day cruise to Southampton. This is the second top tier in their 'class system' aboard, so we expected top class service having paid over $40,000 for the privilege.
We have previously enjoyed a similar cruise onboard Queen Victoria, where the food, staff, service, ambience and cabin we could not fault. Unfortunately I can not say the same for Queen Elizabeth. The biggest disappointment was the Maitre 'D in the Princess Grille restaurant, who ignored us the whole time, even though we noticed him giving extra attention to certain other guests. Each time we were leaving after a meal he would turn his back on us, or feign ignorance that we were even at our table. Not a good thing for such an important staff position. We felt like we didn't even want to go up for our meals. The meals themselves were certainly nowhere near as good as on Queen Victoria. Cold toast, tasteless scrambled eggs for breakfast, and the worst hot chocolate I have ever had. Bread rolls were always cold and dry - they could have warmed them up! The variety on the menu each day was also lacking and repetitive.
Afternoon tea was served by the white gloved staff, no smiles, no going out of their way to be nice. They all looked like it was a misery working there. The scones were dry and we always had to ask for extra cream which was usually warm and tasteless.