Norwegian Spirit Review

4.5 / 5.0
2,124 reviews

Awful experience

Review for the Southern Caribbean Cruise on Norwegian Spirit
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StLpassanger
6-10 Cruises • Age 40s

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Additional details

Sail Date: Mar 2012
Cabin: Inside

Save your money..... Experienced the following on the cruise:

1. On the 1st evening we returned to our room after dinner to find a note stating that contraband had been found in our luggage and we would have to go to theater to meet with security and retrieve our luggage. Immediately I know that it is for the wine that I had brought with me. I had full intentions on paying the corkage fee.... However, I wish that we would have been informed so that we didn't have to go through this process. After waiting for over an hour for our turn to meet with security and were able to return to our room with luggage in tote.

2. Returning to our room on the 2nd day we discovered that our electrical outlet was not working. I called down to guest services to report the issue and they said that they would send a housekeeping supervisor. After waiting 30 minutes I called back and inquired if someone would be coming soon because I needed to utilize the outlet to get ready for our dinner reservations. The agent at the desk said that the outlets do not accommodate European plugs and they do not offer convertors. Clearly by my voice you can tell that I am from the United States so there is very little chance that I am trying to plug in a European flat iron. After talking to the desk agent I am more than frustrated. I felt like I had to argue with her to get her to understand that the standard outlet is not functioning and we need someone to come fix it. Finally after the 2nd call and a wait of 50 minutes a gentleman from the maintenance came and was able to access the panel in the hallway to rectify the issue.

Cabin Review

Inside

Cabin ID

Cabin furniture worn and dated. Comforter had large yellow stain. Shower walls had mildew. Carpet stained and worn.

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