This is part of a letter I sent to Carnival regarding our trip in June 2011 onboard the Carnival Glory to Canada - pretty much sums up our experience. Carnival's only response was that it was sorry for our bad experience. That's it. Never will we cruise with Carnival again.

In choosing a cruise line for our family trip, the availability of gluten-free food was of paramount importance. After an exhaustive research process, we decided that Carnival would work best for our dietary needs. Conversations with Carnival personnel as well as numerous reviews on the internet (including pictures of mouth-watering entrees and desserts) gave us peace of mind that my daughter would receive special treatment. However, our experience on board was quite different than what we were expecting.

I will start with some positives. Ana Cvejic, our hostess, was fabulous. She took our gluten-free orders each night, always with a big, welcoming smile. She went over and beyond that which was expected of her. It was a true pleasure to have met her. Our maitre d', Csaba Varga, was also delightful and very accommodating. Both he and Ana always attempted to right whatever wrong came out of the kitchen. Moreover, our cabin steward, Hubert, was outstanding. He always welcomed us with a smile and kept our rooms clean and neat. Read more