Celebrity Infinity Cruise Review by capecod transplant
- Sail Date: March 2012
- Destination: Panama Canal & Central America
Pros: Ship had undergone a complete overhaul and our cabin (veranda/concierge class)was comfortable and nicely furnished. Service was attentive yet unobtrusive everywhere. Public areas were updated. Food in the specialty restaurants was excellent (especially QCuisine--highly recommended). Martini bar was a favorite place to meet before dinner--outstanding service, drinks, and entertainment by the skilled bartenders! I have to commend the wait staff-by the second night one waiter had our drink order correct and waiting before we even sat down! The solarium pool and its surrounding area was an incredible place to spend those welcome days at sea. Our concierge class allowed us a seamless embarkation in Chile.
Cons: Someone really needs to monitor and improve the shore excursions!!! We complained about two (Arica, Chile and Lima) and we were given a 25% discount off the already steep price. However, based upon our experiences we cancelled two of the previously booked excursions to avoid further disappointment. As wine lovers, we purchased the premium alcohol package based upon Celebrity's advertising of the available wines onboard. Unfortunately, MANY of the wines advertised (and even on the menu) were not available and inferior/less expensive wines were substituted. This was extremely disappointing as we looked forward to enjoying many of the "unavailable" vintages. We were not alone in our displeasure and talked to several cruisers who felt the same way. We did receive a phone call from a Celebrity rep when we returned home who assured that our concerns were being taken seriously. We have no complaints with the selections of beers and cocktails, but something needs to be done about the wine selections and availability! Entertainment was just ok--a little disappointing its lack of variety. Regular restaurants were ok--it was "hit or miss" (great or mediocre)in the main dining room and most foods was lacking in flavor.