Bahamas Celebration Review

3.0 / 5.0
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Bahamas Celebration Off to a Poor Start

Review for the Bahamas Cruise on Bahamas Celebration
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miamigirl5678
10+ Cruises • Age 70s

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Sail Date: Apr 2012

TOTALLY FORGET ABOUT HAVING A CONFIRMED CABIN ASSIGNMENT - A CONFIRMED RESERVATION IS MEANINGLESS TO THE FOLKS AT CELEBRATION CRUISE LINE. Three couples booked our reservations almost three months in advance to celebrate a birthday, and we selected cabins together on deck 8, departing out of West Palm Beach mid-April. We received email confirmations, including cabin numbers. Two days before the cruise, all of our reservations were again confirmed on-line. During check-in, however, we were unceremoniously and inexplicitly advised that our 3 cabins were changed to decks 5 and 6!!! The cabin assignment change was not due to any maintenance problems with the cabins on deck 8. Someone at Celebration just made an arbitrary decision to give away our three confirmed cabins to someone else...and move us to not just lower decks, but to actually split us up and stick us on different decks.

We immediately went to customer service. the rep acted like it was no big deal to have your assigned cabin given away to someone else. We were chastised that "the cabins are all the same." Still docked right at the port, the rep actually advised that the customer service desk had no phone service to contact anyone in reservations to ask about the situation. Funny, I had phone service. I pulled up my reservation email and called my Celebration booking agent, Diana. She found our original assignments in the computer, as well as the changed cabin assignments. However, she could not explain what happened, didn't act as if the situation was unusual, and coldly advised that she "could not contact anyone.

The rooms were comfortable, despite having no safe, no drawers, no U.S. outlets, and no refrigerator. We never found our life jackets. The Cove Restaurant had really great food, although it turned into a two hour dinner with a long hard unpleasant sales pitch for their special wine decanter. (We went to the Crystal on the 2nd night and bought two from a sales lady with a much softer sell.) The entertainment on the 2nd night was great. Staff on board the ship (other than customer service and reservations)were extremely friendly.

Cabin Review

Tiny closet included hangers and one shelf. Desk, chair, no drawers. No luggage racks. No clock, no safe, no refrigerator. Everything's bolted down with signs about everything being inventoried. Bathroom did have hooks to hang toiletry backs or robes. Ancient built in hairdryers barely put out any air. You have to go to the concierge to check out a real hair dryer - you can't use your own. Beds were comfortable. Lots of lighting. No control for the room AC, which was on the cold side.

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