A cruise from Sydney to Honolulu on the Century was the most unpleasant I have ever experienced.Due to our plane being late, we arrived about 40 minutes prior to departure. There was no one to greet us and tell us where to go. I went to the Customer Service desk to inquire as to what to do. I was told my key number was on the envelope. I asked about being welcomed and informed about safety procedures. I was told "consider yourself welcome and go to your cabin. I never received any safety instructions and never found out where the muster station was.

Two days later, while sitting in the Hemispere Lounge for an Elite Members cocktail party when a chair leg broke and I fell to the floor at an angle. A furniture maker who witnessed the accident said the leg had been improperly installed (glued, not screwed on) and was the wrong size and type of wood.

The next day I had severe back pain. I went to Guest Relations and was told there was no incident report. Three times I was asked for the name of the crew member who came to assist me and I stated I did not know. I was referred to the doctor. He diagnosed soft tissue injury and gave me medications and a back brace. There was never any follow-up from anyone. I suffered pain for the duration of the cruise and still have pain. Read more