My husband and I were very excited about our Norwegian cruise and had heard a lot of great things about the company. With all the emails they sent us and how many hours I was on their website we were really hyped up about this vacation more so than usual.

When we arrived in Miami the embarkation seemed a bit disorganized compared to Royal Carribean (which we had taken last year). Once you get through all the paperwork and lines you are greated by music and dancers to get you excited about your trip. You walk in and you are on Deck 7 but the food is up on Deck 12. No one told us that, so we are walking around trying to find the food because we were hungry. It was disorganized and frusterating. We finally found the buffet and since everyone embarked at the same time there was no where to sit and eat, you had to pratically stand by someone's table until they got up and than sit down real quick before anyone else claimed it. The buffet should have larger signs of what the food is, because people would crowd around to see what there was to offer at each station. The only complimentary beverages are water, tea, coffee and juices in the morning. I was disappointed that you couldn't have juices in the afternoon.

Finally we got to our room and the room was beautifully decorated and very modern looking. The rooms although typical cruise size had a lot of shelves and drawers for storage. It didn't feel crammed in there at all. It was a nice living space for a week. Our bed was two twin beds instead of one queen. We just called to front desk to let them know we would like one bed. They said they would take care of it at turn down service... never did. So we called again and they sent the housekeeping manager. He took care of the problem.. but when we returned there was someone else's shirt under our bed. I'm not sure how he missed that. Read more