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The best thing about Enchantment of the Seas is that its home port is Baltimore. Embarkation and debarkation are a breeze! It's just the part in the middle that's not so great! This sailing made it to two of four ports. Problem was, they didn't do much to entertain the adult passengers the rest of the time. We knew ahead of time there would be lots of kids aboard and we never saw most if them. There was one enrichment lecturer (who gave every talk he could), but that's not much when 6 of 9 days are at sea. Unless you are a trivia buff, you will find sea days on this ship very boring. And unless you want to get to the theater 30-45 minutes before show time, don't expect to see the main seating entertainment (then again, the entertainment wasn't that good anyway). The Captain communicated most of the changes well. There was a lot of confusion about shipboard credits and refunds offered. Despite letters from the Captain sent to all cabins, not everyone got these. Customer Relations staff was absolutely awful! Lots of misinformation and lack of information. When Chops had no record of our prepaid dinner, the agent dialed RCL headquarters and handed me the phone. She didn't attempt to research this herself. RCL shore side isn't much better - they consistently lied to us, from Customer Relations to the Resolutions Desk. Our cabin was OK. Nice size for a standard balcony but the bathrooms definitely need updating. Fortunately, we don't watch TV aboard because the TV was old and small. Food has definitely declined. There were nights where absolutely nothing on the menu sounded appealing. This was the first cruise when we requested escargots on an additional night and were told that they were "saving them for the next cruise." Desserts were disappointing. We ended up in Chops a second time because the food was so bad in the dining room. If the plan is for the food to decline so people spend more on alternative dining, I guess it's working! Want a good desserts? Buy Ben and Jerry's! Want decent coffee, buy Starbucks. It's back to Princess and Celebrity for us. We might try the Carnival Pride next time we want to cruise from Baltimore. Friends who recently cruised both Enchantment and Pride and say there's no comparison. Carnival food and activities are much better!

Going nowhere fast = no fun

Enchantment of the Seas Cruise Review by Linda-E

Trip Details
  • Sail Date: February 2012
  • Destination: Bahamas
The best thing about Enchantment of the Seas is that its home port is Baltimore. Embarkation and debarkation are a breeze! It's just the part in the middle that's not so great!

This sailing made it to two of four ports. Problem was, they didn't do much to entertain the adult passengers the rest of the time. We knew ahead of time there would be lots of kids aboard and we never saw most if them. There was one enrichment lecturer (who gave every talk he could), but that's not much when 6 of 9 days are at sea. Unless you are a trivia buff, you will find sea days on this ship very boring. And unless you want to get to the theater 30-45 minutes before show time, don't expect to see the main seating entertainment (then again, the entertainment wasn't that good anyway).

The Captain communicated most of the changes well. There was a lot of confusion about shipboard credits and refunds offered. Despite letters from the Captain sent to all cabins, not everyone got these. Customer Relations staff was absolutely awful! Lots of misinformation and lack of information. When Chops had no record of our prepaid dinner, the agent dialed RCL headquarters and handed me the phone. She didn't attempt to research this herself. RCL shore side isn't much better - they consistently lied to us, from Customer Relations to the Resolutions Desk.

Our cabin was OK. Nice size for a standard balcony but the bathrooms definitely need updating. Fortunately, we don't watch TV aboard because the TV was old and small.

Food has definitely declined. There were nights where absolutely nothing on the menu sounded appealing. This was the first cruise when we requested escargots on an additional night and were told that they were "saving them for the next cruise." Desserts were disappointing. We ended up in Chops a second time because the food was so bad in the dining room. If the plan is for the food to decline so people spend more on alternative dining, I guess it's working! Want a good desserts? Buy Ben and Jerry's! Want decent coffee, buy Starbucks.

It's back to Princess and Celebrity for us. We might try the Carnival Pride next time we want to cruise from Baltimore. Friends who recently cruised both Enchantment and Pride and say there's no comparison. Carnival food and activities are much better!
Linda-E’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Rates
Service
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